Return & Refund Policy for Flower Delivery Reigate
Our Fresh Flowers Guarantee in Reigate
At Flower Delivery Reigate, we are passionate about delivering only the freshest flowers to homes and businesses across Reigate. Our expert team sources premium blooms daily and arranges them with the utmost care, ensuring that your flower delivery arrives vibrant, fragrant, and visually stunning. As a trusted local florist, we stand behind our fresh flowers guarantee: every bouquet is crafted to delight upon arrival, with a freshness window that gives you peace of mind.
Damaged-on-Arrival Policy
Your satisfaction and the exceptional appearance of your flowers are our top priorities. Should your order arrive in a damaged or unsatisfactory condition, please notify us as soon as possible, ideally on the same day of receipt. We may request a photo of the damaged items for quality assurance and to help us improve our services. Our team will review your concern promptly and work with you towards a solution, including refund or replacement options as outlined below.
Freshness Window & Product Life Expectancy
We guarantee that all flowers delivered by Flower Delivery Reigate will remain fresh and beautiful for a minimum of five days from the delivery date, provided they are cared for according to the care instructions included with your order. Factors such as display location, climate, and water quality can affect the longevity of your flowers, but our blooms are chosen for their lasting freshness. Should you experience wilting or quality concerns within this window, please contact us immediately so that we can evaluate and resolve the issue.
Refund and Replacement Options
If your flowers are damaged on arrival, have failed to meet our freshness standard, or you have received the wrong item, you may be eligible for either a full refund or a free replacement bouquet delivered at the next available opportunity. Our friendly team will discuss your preferences and ensure the solution meets your satisfaction. In order to process your request smoothly and efficiently, please reach out as soon as you notice an issue, ideally within 24 hours of delivery.
How to Make a Complaint
Your feedback is invaluable to us, whether you are delighted or disappointed with your experience. If you would like to make a complaint, our process is simple and transparent:
- Contact our customer service team with details of your complaint and your order information.
- Clearly describe the problem and, where applicable, include any supporting photos of the issue.
- We will investigate the matter thoroughly and respond promptly with our proposed resolution.
- Should you wish to escalate your concern further, our management team will personally address your complaint and ensure a fair outcome.
Your Trusted Local Florist in Reigate
Flower Delivery Reigate is dedicated to serving households and businesses throughout Reigate with a reputation built on reliability, responsiveness, and fresh floral excellence. We appreciate your trust in our service and strive to make every order memorable. Should any issue arise, rest assured that we are committed to resolving it swiftly and to your complete satisfaction. Thank you for choosing your local Reigate florist for all your flower delivery needs.
