Name: SINCERE LOVE
Brand: Flower Delivery Reigate
Price: 100.00 GBP
Availability: InStock

Online Flower Delivery Reigate: Terms and Conditions

Introduction

These Terms and Conditions set out the basis on which Flower Delivery Reigate (referred to as 'we', 'us', or 'our') provides online flower delivery services to customers in Reigate and the surrounding areas who access our website and place orders for flower products. By placing an order with us, you acknowledge and agree to these Terms and Conditions. We recommend that you read these terms carefully before proceeding with any transaction.

Please note: These Terms and Conditions are specifically applicable to customers based in Reigate and the neighbouring areas who wish to make use of our online flower delivery services.

Order Process

Our online ordering process for flower delivery in Reigate is designed to be straightforward and secure. To make a purchase, customers should browse our website, select their desired floral products, and proceed to the online checkout. During the checkout process, you will be prompted to provide your delivery address, preferred delivery date, recipient details, and personal information necessary to complete your purchase.

Once your order is successfully submitted, you will receive an order confirmation via the website and/or an automated acknowledgement. This confirms only that we have received your order; it does not constitute acceptance of your order. Acceptance occurs once payment is processed and the items are dispatched for delivery. If, for any reason, we are unable to accept or fulfil your order (for example, in cases of stock unavailability), we will notify you as soon as reasonably possible and provide a full refund if payment has already been taken.

Product Availability and Substitution

Whilst we endeavour to ensure that all flower arrangements displayed on our website are available for delivery in Reigate, some floral products may be subject to seasonal or stock limitations. In the event that a specific flower or arrangement is unavailable at the time of order fulfilment, we reserve the right to substitute with a flower of equal or greater value and similar aesthetic and colour profile. We will always strive to ensure that the overall look and feel of your selected arrangement is maintained.

All images and descriptions of our flower products are provided as a close representation; slight differences may occur due to the natural variations in flowers. By placing your order, you acknowledge and accept the possibility of these minor differences.

Prices and Payments

All prices shown on our website for flower delivery in Reigate are stated in pounds sterling (£) and include UK Value Added Tax (VAT) at the prevailing rate unless otherwise stated. Prices are subject to change at any time but changes will not affect orders that have already been confirmed.

Payment for your purchase can be made through the secure payment options provided at checkout. Accepted methods may include debit or credit card (via widely accepted card networks), certain online payment gateways, and other methods as indicated during checkout. Payments are processed at the time of order placement and must be cleared before order acceptance and fulfilment can occur.

We take all reasonable care to ensure that our website is secure and your payment details are protected. You are responsible for ensuring the accuracy and completeness of your payment and delivery details. We cannot be held responsible for delivery delays arising from incorrect or incomplete order information.

Delivery Policy

We offer flower delivery services throughout Reigate and the surrounding areas as specified on our website. Once your order is accepted, we will endeavour to deliver your flowers on your chosen delivery date. Please note, delivery times may vary and cannot be absolutely guaranteed due to factors such as traffic, weather conditions, or unforeseen events.

If you or the recipient are not available to receive the flowers, we may, at our discretion, attempt delivery to a neighbour, leave the flowers in a safe place, or return the order to our premises for redelivery (subject to redelivery charges). We will leave a delivery notification whenever possible. It is your responsibility to ensure that delivery details, including recipient information and address, are accurate and complete.

Should delays or complications arise in the delivery process, we will make reasonable efforts to notify you and arrange a suitable solution. We cannot be held liable for non-delivery due to incorrect information or circumstances beyond our control.

Cancellation Policy

If you wish to cancel your order for flower delivery in Reigate, you must notify us as soon as possible. Due to the perishable nature of flowers, cancellations are only accepted before the order has been prepared or dispatched for delivery. If cancellation is requested after the item has been prepared or is out for delivery, your right to cancel may be limited, and in these cases, a refund may not be available.

To submit a cancellation request, you should use the online cancellation procedure provided on our website. Successful cancellations will be confirmed in writing, and any applicable refunds will be processed to the original payment method as soon as possible.

In accordance with UK Consumer Contracts Regulations, perishable goods such as flowers are exempt from the usual 14-day cancellation rights. Therefore, once flowers have been dispatched, we are generally unable to accept returns, unless the products are damaged or faulty upon receipt.

Returns, Refunds, and Complaints

We take great pride in the quality and freshness of our flower arrangements. If you are dissatisfied with the quality or condition of the flowers received, or if your order arrives damaged or incomplete, you must notify us within 24 hours of delivery alongside photographic evidence. We will then review your claim and, if appropriate, offer a replacement, partial refund, or full refund depending on the circumstances.

We reserve the right to request the return of any unsatisfactory items before processing a refund or replacement. This policy does not affect your statutory rights as a consumer under UK law.

For any complaints regarding our flower delivery services in Reigate, please contact us through the web form provided. We are committed to investigating your concerns and resolving them in a fair and timely manner.

Liability

We shall not be liable for any loss or damage arising out of circumstances beyond our reasonable control, including but not limited to delays in delivery caused by third parties, inclement weather, acts of God, or any event beyond our influence. Our total liability in connection with any order is limited to the value of the goods purchased.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury resulting from our negligence or for fraud or fraudulent misrepresentation. Nothing herein excludes your statutory rights as a consumer under applicable UK law.

We accept no responsibility for any loss, damage, or destruction of any flowers or arrangements after delivery has taken place and the goods have been accepted by the recipient or left as instructed.

Customer Obligations

As a customer, you must ensure that all information, including recipient name, delivery address, and delivery date, is accurate and up to date at the time of placing your order. You agree not to submit any content or information that is false, misleading, or infringing on the rights of any third party.

Our online flower delivery service is provided for personal, non-commercial use only, unless otherwise agreed in writing. You may not use the service for any unlawful purpose or to send any offensive, illegal, or inappropriate message with your floral order.

Intellectual Property

All intellectual property rights in the content, images, logos, and designs displayed on our website are owned by or licensed to Flower Delivery Reigate. You are permitted to view, share, and print pages from our website solely for personal, non-commercial use and for the purposes of placing orders with us. Any other use, including copying, reproduction, or modification, without our express written permission, is prohibited.

Data Protection and Privacy

We are committed to protecting your privacy and ensuring the security of your personal information. We process all customer data in accordance with the UK General Data Protection Regulation (UK GDPR) and related legislation. Your information will only be used in connection with fulfilling your flower delivery, processing payments, and providing customer service. It will not be shared with unrelated third parties unless required by law or with your explicit consent.

For more information on how we collect and use your data, please consult our Privacy Policy available on our website.

Amendments to Terms

We reserve the right to amend or update these Terms and Conditions at any time without prior notice. Any changes will be posted on our website and will apply to future orders. We recommend that you review these terms regularly to stay informed of any updates. Continued use of our website and services after changes have been posted signifies your acceptance of the revised Terms and Conditions.

Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable by a court of competent authority, that provision shall be deemed severed from the remaining provisions, which will remain valid and enforceable to the fullest extent permitted by law.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to the use of our flower delivery services in Reigate, or from contracts between you and us, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By placing an order with Flower Delivery Reigate, you agree to submit to the jurisdiction of these courts and accept the law as applicable to these Terms and Conditions.

Contact Information

If you have any questions about these Terms and Conditions or require further information about our flower delivery service in Reigate and surrounding areas, please use the contact form provided on our website. We aim to respond to all enquiries promptly and provide high standards of customer service to all clients across Reigate and beyond.